Frequently Asked Questions

How long will my order take?

As all items are handmade, processing times can vary depending on the product and current order volume. Estimated turnaround times will be provided when your order is placed. If you need your order by a specific date, please let me know before ordering.

Do you offer custom orders?

Absolutely! Custom orders are one of my favourite things to create. If you have a specific design, colour scheme, theme, or idea in mind, I would love to work with you to bring it to life.

How do I place a custom order?

Simply visit the custom orders page on the website and follow the prompts. You can also add inspiration photos, colour palettes, or examples to help me create your perfect piece.

Can I see a design before my item is made?

For selected custom orders, design proofs or mock-ups may be provided before production begins. This will depend on the type of product and level of customisation requested.

Can I make changes to my order after placing it?

Changes can only be made before production has started. Please contact me as soon as possible if you need to update any details.

Do you offer local pickup?

Yes! Local pickup is available. Pickup details will be provided once your order is complete and ready for collection.

Do you offer shipping?

Yes, Australia-wide shipping is available. Shipping costs are calculated at checkout based on your location and order size.

How will I know when my order has been shipped?

You will receive a confirmation email once your order has been dispatched. Tracking information will be provided where applicable.

What payment methods do you accept?

Payments can be made securely through the website using the available payment options at checkout.

Can I return my order?

Due to the personalised nature of handmade and custom-made items, returns or refunds cannot be accepted for change of mind.

If your order arrives damaged or faulty, please contact me within 7 days of receiving your order so we can work together on a solution.

What if my item arrives damaged?

Please email photos of the damaged item and packaging within 7 days of receiving your order. I will assess the issue and arrange a replacement, repair, or refund where appropriate.

Can I request a completely custom design?

Of course! I love creating unique pieces. If you have something special in mind that you don't see on the website, please get in touch and I'll do my best to create it for you.

How can I contact Crafted by CJ?

You can reach me through the Contact Us page, email, or social media. I aim to respond to all enquiries as quickly as possible.

Thank you for supporting Crafted by CJ and choosing handmade creations made with love. ❤️