Shipping policy

1. Shipping Locations

We currently ship to all locations within Australia. At this time, we do not offer international shipping.

2. Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after our daily cut-off time will be processed on the next business day.

3. Shipping Methods & Delivery Times

We offer the following shipping options within Australia:

• Standard Shipping: Estimated delivery within 3–7 business days

• Express Shipping: Estimated delivery within 1–3 business days

Delivery timeframes are estimates only and may vary depending on your location, especially for rural or remote areas.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free standard shipping on orders over a specified amount (if applicable).

6. Delivery Issues

While we aim to ensure timely delivery, we are not responsible for delays caused by postal carriers, weather events, or other factors outside our control.

If your order is significantly delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date.

7. Incorrect Address

Customers are responsible for providing accurate shipping details.
We are not liable for orders delivered to incorrect addresses provided at checkout.

If an order is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.

8. Lost or Damaged Items

If your order arrives damaged or does not arrive, please contact us as soon as possible with your order number and relevant details.

We will work with the shipping carrier to resolve the issue and arrange a replacement or refund where appropriate.