Refund policy
Returns & Refunds Policy
At Crafted by CJ, every item is handmade with love and care. I take great pride in creating quality products and want you to be happy with your purchase.
Change of Mind
As all products are handmade, I do not offer refunds or exchanges for change of mind, so please choose carefully before placing your order.
Custom & Personalised Orders
Custom-made and personalised items are created specifically for you and therefore cannot be returned, exchanged, or refunded unless the item arrives faulty or damaged.
Damaged or Faulty Items
If your order arrives damaged or there is a fault with the product, please contact me within 7 days of receiving your order. Please include your order number and clear photos of the issue so I can assess the situation and work towards a suitable solution.
Depending on the circumstances, I may offer:
- A replacement item
- A repair
- A full or partial refund
Order Cancellations
If you need to cancel an order, please contact me as soon as possible. Orders can only be cancelled if production has not yet commenced. Once work has begun on a custom or handmade item, cancellations may not be possible.
Contact
If you have any questions regarding your order, please don't hesitate to get in touch. I am always happy to help and will do my best to ensure you have a positive experience with Crafted by CJ.
Thank you for supporting my small business!