Shipping and Returns
1. Shipping Locations
We currently ship to all locations within Australia. At this time, we do not offer international shipping.
2. Processing Time
Orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after our daily cut-off time will be processed on the next business day.
3. Shipping Methods & Delivery Times
We offer the following shipping options within Australia:
• Standard Shipping: Estimated delivery within 3–7 business days
• Express Shipping: Estimated delivery within 1–3 business days
Delivery timeframes are estimates only and may vary depending on your location, especially for rural or remote areas.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free standard shipping on orders over a specified amount (if applicable).
6. Delivery Issues
While we aim to ensure timely delivery, we are not responsible for delays caused by postal carriers, weather events, or other factors outside our control.
If your order is significantly delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date.
7. Incorrect Address
Customers are responsible for providing accurate shipping details.
We are not liable for orders delivered to incorrect addresses provided at checkout.
If an order is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.
8. Lost or Damaged Items
If your order arrives damaged or does not arrive, please contact us as soon as possible with your order number and relevant details.
We will work with the shipping carrier to resolve the issue and arrange a replacement or refund where appropriate.
Returns & Refunds Policy
At Crafted by CJ, every item is handmade with love and care. I take great pride in creating quality products and want you to be happy with your purchase.
Change of Mind
As all products are handmade, I do not offer refunds or exchanges for change of mind, so please choose carefully before placing your order.
Custom & Personalised Orders
Custom-made and personalised items are created specifically for you and therefore cannot be returned, exchanged, or refunded unless the item arrives faulty or damaged.
Damaged or Faulty Items
If your order arrives damaged or there is a fault with the product, please contact me within 7 days of receiving your order. Please include your order number and clear photos of the issue so I can assess the situation and work towards a suitable solution.
Depending on the circumstances, I may offer:
- A replacement item
- A repair
- A full or partial refund
Order Cancellations
If you need to cancel an order, please contact me as soon as possible. Orders can only be cancelled if production has not yet commenced. Once work has begun on a custom or handmade item, cancellations may not be possible.
Contact
If you have any questions regarding your order, please don't hesitate to get in touch. I am always happy to help and will do my best to ensure you have a positive experience with Crafted by CJ.
Thank you for supporting my small business!